Question 1

What is managed WordPress cloud hosting?

Accepted Answer

Cloud hosting is simply a term for hosting your website on someone else's computer network. Cloud hosting is more resilient than standard shared hosting because resources are distributed across multiple network nodes. If one node goes down, other nodes pick up the slack. With Cloud hosting, you will experience fast loading times worldwide and little to no downtime. There are many managed WordPress cloud providers. I work with a few, including Pressable, Pantheon, and Kinsta. Check out our article on managed WordPress cloud hosting if you want to learn more.

Question 2

What is shared hosting?

Accepted Answer

Shared hosting uses a single computer, unlike cloud hosting, where resources are distributed across multiple servers. Individual websites share server resources. There is a greater risk of downtime and higher vulnerability. If your host server goes down, your website will be unavailable as well. With shared hosting, you also share any problems. If other websites on the server are hogging resources, it can impact your website's performance. We utilize a professional hosting service called Opalstack. Opalstack offers high-quality, stable, and independent hosting for developers. It's also perfect if you want to run other software such as Ghost or ExpressionEngine.

Question 3

Do you offer monthly maintenance plans?

Accepted Answer

Our website plans include the time needed to keep the website software updated and to monitor and address any problems. We do offer monthly retainer packages starting at $149. The retainer includes hosting, occasional email support, and minor site updates. With more intensive needs, we offer packages starting at $199 for regular monthly updates–including adding a new page to the site or minor design adjustments. If you need frequent design and content updates, contact me, and I can put together a retainer plan for you. The cost will depend on the effort required.

Question 4

Can you host my email?

Accepted Answer

I recommend Google Workspace for email. You can also consider Microsoft 365 or other email providers. Pressable offers Titan email as an add-on. The pricing is similar to Google Workspace and Microsoft 365. This is useful if you want to combine email and hosting into one package. Titan email is an independent provider–important if you prefer to use an alternative to big-name tech companies. Other providers to consider are FastMail and Zoho.

Question 5

Will you help me move my website?

Accepted Answer

As part of the hosting service, we will move your existing website to the new provider. We might suggest improvements or enhancements before the move. The website staging environment is perfect for testing out design changes or implementing a redesign before the move. Once you're ready to go live, the new website is published on your new hosting provider. Learn more about our WordPress design services.

Question 6

My website is hacked! Can you help?

Accepted Answer

Should there be a problem, Kinsta offers a hack-cleanup guarantee. With Pressable, you can use the tools in Jetpack Security Daily to clean up any security issues. If your old site has security problems, we will help resolve them before it goes live on the new hosting provider. Most issues are due to outdated software or weak passwords. Check out our post on security tips for small businesses to avoid problems in the first place.

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